Responding to an Approval
Review what an agent wants to do before it happens, and decide whether it goes ahead.
By default, an agent asks before doing anything that changes something — sending an email, or creating, updating, or deleting something in a connected app. When that happens it shows an approval card in the chat and waits for your decision before continuing. Just looking things up (reading a message, searching a doc) never needs approval. Auto mode lets you switch this asking off for a conversation.
Where to Find It
The Auto mode toggle and any approval cards both live on the Chat screen, right in the conversation where the agent is working.
Responding to an Approval Request
When Auto mode is off and the agent wants to take an action, it pauses and shows a card titled Approval needed that tells you what it wants to do.
What the Card Shows After You Decide
Once you've responded — or the request times out — the card updates to show the outcome:
| Card shows | Meaning |
|---|---|
| Approval needed | Waiting for your decision |
| Approved | You approved it and the action ran |
| Approved — action failed | You approved it, but the action hit an error |
| Declined | You declined it and the action was skipped |
| Approval expired | The request timed out before a decision was made |
An approval request doesn't wait forever. If it goes unanswered for long enough, it automatically expires and is treated the same as a decline — the action is skipped and the card is left showing Approval expired.