Reading & Managing Messages
Filter, read, and act on the emails that have arrived in an agent's inbox.
Open Inbox to see the emails that have arrived. The list sits on the left; selecting a message opens it on the right. Use the refresh button in the top-right corner to reload the list.
Filtering and Views
Use the status pills above the list — All, Processing, Approval, Done, Failed, and Spam— to narrow what's shown. The view toggle switches between Individual emails (a flat list) and Group by sender. An All agents dropdown lets you limit the list to a single agent's mail.
Reading an Email
Click an email (or a sender in grouped view) to open it. It shows who it's from, the subject, the body, and which agent it was routed to. When the agent produced a reply, it appears in an Agent Response section, along with any messages sent on your behalf and a Timeline showing how the email moved through each stage.
Approving an Action
When an agent needs your go-ahead before doing something, the email shows Approval Required with Approve and Reject buttons. Click Approve to let it proceed, or Reject to stop it. See Approvals & Auto-Mode for full details on how approvals work.
Changing a Message's Status
Every email has a status badge you can click to change by hand — for example, mark it Completed, send it to Spam, or set it back to Received. This is handy for tidying up or correcting how an email was handled.
Downloading Attachments
If an email arrived with files, they appear in an attachments grid. Click the download button to save one. If Save attachments was off for that agent when the email arrived, the file is listed as "not saved" and can't be downloaded — turn the setting on to keep future attachments.