Email Inbox
Message Statuses
What each status badge on an email means as it moves through the Inbox.
Every email in the Inbox carries a status badge that tracks where it is in the pipeline, from arriving to being fully handled.
Email Statuses
| Status | Meaning |
|---|---|
| Received | Arrived and queued |
| Routing | Being matched to the right agent |
| Processing | The agent is working on a response |
| Needs Approval | Waiting for your approval |
| Approved | The action was approved |
| Rejected | The action was declined |
| Completed | Handled successfully |
| Failed | Something went wrong |
| Spam | Sender wasn't on the approved list |
💡Tip
Want an agent to act on email from anyone? Add * to its Approved Senders list. To pause an agent's email without losing its address or history, switch it to Disabled in Inbox Settings instead of deleting it.