How Credits Work
What credits are, what spends them, and where to see plan and billing settings.
Pushable runs on credits. Your agents use credits whenever they do work — replying in chat, running a schedule, searching a knowledge base, or transcribing audio. You can watch your usage in detail, add more credits, or change your plan from your workspace settings at any time.
Where to Find It
Open the profile menu (your avatar at the bottom of the sidebar) and go to Settings. Under System you'll find three related screens:
| Screen | Shows | Who can see it |
|---|---|---|
| Credits & Usage | Your balance and full usage history | Everyone in the workspace |
| Billing | Plan, payment methods, and invoices | Workspace owner |
| Storage | File storage usage | Everyone in the workspace |
How Credits Work
Credits are spent as your agents work, and every entry in your usage history is labelled by what caused it:
| Label | What It Means |
|---|---|
| Message sent | An agent processed a message |
| Schedule: <name> | A scheduled automation ran |
| KB Indexing | Content was added to a knowledge base |
| KB Search | An agent searched a knowledge base |
| Audio Transcription | A voice note or audio clip was transcribed |
| Tool Discovery | An agent looked up what actions an integration offers |
Plan Credits vs. Free Credits
Every workspace has two kinds of credits: Plan Credits (from your subscription or top-ups) and Free Credits (included with the free plan). Both are shared across the whole workspace, not split per member.
Spending always draws from Free Credits first. Only once your Free Credits run out does spending start drawing from your paid plan's credits.
Free Credits themselves come from two distinct sources rather than one lump sum: a one-time signup bonus granted once to your account, and a separate recurring top-up that's added daily up to an overall ceiling. Once that overall ceiling is used up, no more free top-ups are granted even though the daily allowance would otherwise refresh.
See Checking Balance & Usage to view both balances and your activity breakdown, and Your Plan & Topping Up to manage your subscription and buy more credits.