Creating a Skill
Write a piece of reference text once and let agents read it whenever it's relevant.
A skill is a short piece of reference text you write once and let agents read when it's relevant — pricing rules, a support playbook, your brand voice, a checklist. Every skill has a title, a one-line description, and the full text. An agent only ever sees the title and description while scanning what's available, and pulls in the full text only when it actually needs it.
A skill is reference text the agent reads — it doesn't do anything by itself. If you want the agent to actually run an automation, that's a workflow instead.
Where to Find It
Open Skills in the sidebar. There are two tabs: Skills (the reference notes you create and manage) and Lessons (notes agents record automatically and re-apply on future tasks — see Lessons). A search box in the top-right corner filters by title, description, or content.
Creating a Skill
On the Skills tab, click New Skill in the top-right corner. You need permission to manage agents to see this button.
Keep a skill focused and well-structured, with clear headings and bullets. Click any skill card to open a read-only view of its full content.